Cancellation Terms, Conditions and Indemnity
Effective date: 2 December 2020
Online courses, workshops and events by Alice Roorda
For All Administrative Questions Please Email: [email protected]
Include The Power of Authenticity Foundation or Core Course, workshop or event to the email title.
Email is our only form of communication. Please allow up to 48 work hours for a reply. This ensures the best clarity and record keeping for all communications. I will reply to your emails as soon as possible and in the order they are received. Thank you for your understanding.
ONLINE COURSE/WORKSHOP ACCESS
Once you purchased a course or workshop, you will have online access to watch it on your own time for 1 year. You will not be able to download the course to your computer; you will only have access through the platform to watch it with your code once purchased.
Everything discussed within the confines of the courses, or any group or private setting within or related to the courses, workshops or events of The Power of Authenticity shall remain confidential and shall not be divulged to any third party. I want everyone to feel safe to express themselves freely.
You undertake this course of your own accord and accordingly indemnify the course facilitator Alice Roorda and The Power of Authenticity from any harm, loss or damages of any nature, whether bodily harm, trauma or any other damages to you or to property resulting from the course, workshop or live event, whether directly or indirectly.
By purchasing any course, workshop or attending an event under the name of The Power of Authenticity, you are in acceptance of all terms stated in this document and indemnifies the facilitator Alice Roorda and The Power of Authenticity from any future claim whatsoever.
PARTICIPATING IN LIVE Q&A SESSION OR LIVE EVENTS WITH ALICE ROORDA
Most live events are via Zoom. You will receive an e-mail containing an access link prior to the Zoom event.
Each Q&A session will be livestreamed. You will receive an e-mail containing an access link prior to each Q&A session.
Using a combination of live video conferencing and questions submitted by email or chat in advance, Alice will answer specific questions regarding the content that has been discussed in the current, and in previous, modules. However, due to the sheer amount of submitted questions, we cannot guarantee she will answer yours specifically or directly. She will do her best to answer as many inquiries as possible.
During each Q&A session, participants will be able to ask relative, course-related questions in the Q&A window, which will be moderated by event staff. The CHAT window will also be available for participants to make comments and to connect with each other. Mean spirited comments, vulgarity or any form of aggressive language will not be tolerated. Please keep your questions and comments relative to the course topics. We reserve the right to remove anyone from the course at any time.
To optimize your viewing experience, please review these tips:
CHECK YOUR TECH
Live Streaming and Zoom Tech Requirements: Guidelines for a successful online experience
Being able to watch (streaming) events is fairly straightforward. Any reasonably current device - meaning 5 years old or less - from a smartphone, to a tablet, or computer will be able to view the livestream.
You’ll want to be sure you have a solid connection to the internet, either via a WIFI or hardwired ethernet connection to the Internet, or with a phone or tablet connected to a cellular phone network.
As long as you have a minimum and stable 5mbps of download speed you will be able to watch the livestream or participate in Zoom events. To check your connection speed, you can go to: Speedtest.net and run a speed test.
Note: Having someone else with a phone, tablet or computer on your Wi-Fi or hard wired to your network watching another video (Netflix, YouTube, Facebook, etc.) or downloading a file can severely degrade your ability to watch the course.
LIVE STREAMING AND ZOOM TIPS
If you have an older device running on an older version of Windows or OS X with an older browser, below are a few things you can do to increase the likelihood you’ll have a successful streaming experience. (NOTE: if you have a PC that is still using Internet Explorer, you may want to download Firefox or Chrome and use that as your browser.)
- Clear your browser history before you start streaming
- Update Flash so you are running the most current version of Flash possible on your computer
- Update your browser so you are running the most current version of your browser possible.
- Do a shut down on your computer, then restart prior to streaming. This reloads Flash and clears out memory.
- Stream with only 1 tab open on your browser, the tab you’re using to watch the stream. This ensures there won’t be background scripts from other websites running on your computer.
- Make sure you have sufficient Internet bandwidth to watch the stream. A symptom of insufficient bandwidth is seeing the spinning circle on the player screen, or the stream stopping and starting. You can check your bandwidth by going to speedtest.net. You need a minimum of 5mbps of download speed to view streaming.
- If you can plug into your router rather than stream wireless, it’s more reliable, though not necessary.
- Having someone else with a phone, tablet or computer on your Wi-Fi or hard-wired to your network watching another video (Netflix, YouTube, Facebook, etc.) or downloading a file can severely degrade your ability to watch the course.
Business name that appears on card statements is: The Power of Authenticity
For Questions Please Email: [email protected]
CANCELLATION AND REFUND POLICY
Your satisfaction with the online courses, workshops or events is my highest priority! I offer a satisfaction guarantee for a full twenty days for The Foundation Course, so that you can try out the course risk free.
To request a refund, please send an email within 20 days from your date of purchase to [email protected] Your refund will be processed within five business days and we will send you an email confirmation when your refund has been completed.
However, I’d love to have a chance to address and resolve your concerns first.
If there’s something I can assist you with, please email me at [email protected], and I’ll be happy to help!
Note: There are no refunds outside the refund policy for the foundation course and other courses, workshops or events.
Note: The Power of Authenticity does not store credit card information.
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